Product FAQs

What makes body butter different from lotion?

Body butter is thicker and more concentrated than lotion, containing less water and more nourishing oils and butters. It deeply moisturizes dry areas like elbows, knees, and feet. For best results, allow it to absorb before dressing or walking barefoot on floors.

Are your products safe for babies?

Absolutely. We use only high-quality, natural ingredients that are gentle and safe for delicate baby skin.

Do you offer products that help with eczema?

Yes. Our body butters are shea butter-based, which is known to lock in moisture and strengthen the skin barrier—making it especially beneficial for eczema-prone skin.

Where are your ingredients sourced from?

Our butters are responsibly sourced from a woman-owned co-op in Ghana, supporting fair local trade and hand-harvested practices. Our oils are pure, unrefined, cold-pressed, and bottled daily to ensure freshness. All of our ingredients and products are cruelty-free.

My body butter melted! What should I do?

Natural butters may melt in warm temperatures but remain effective. Simply stir and refrigerate until solid again to restore its texture.

My lip balm became gritty! What should I do?

This can happen if your balm is exposed to heat, causing the natural butters to crystallize. It will melt smoothly upon application and remains effective despite the texture change.

Orders & Shipping

When will my order arrive?

Please allow 1-3 business days for processing. Once shipped, you’ll receive tracking details via email. During summer months, bring packages inside promptly to prevent melting.

Can I change or cancel my order?

At this time, we’re unable to change, modify, or cancel orders once they’ve been placed.

What forms of payment do you accept?

We accept all major debit and credit cards as well as PayPal.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@naykonaturals.com